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FAQ
What types of tactical equipment do you offer?
We offer a wide range of tactical equipment including tactical backpacks, tactical vests, tactical helmets, tactical boots, tactical gloves, tactical belts, tactical apparel, tactical accessories and more. Each product is designed to meet the highest standards of durability and functionality.
Can I customize the tactical gear to my specifications?
Yes, we provide extensive customization options for all our products, You can customize materials, colors, sizes, features, and more to suit your specific needs.
What materials are used in your tactical gear?
Our tactical gear is made from high-quality materials such as 1000D Cordura, 900D Polyester, Nylon, and various camouflage patterns. Each material is chosen for its durability and suitability for tactical use.
Do your products come with warranties?
We stand behind the quality of our products and the warranty is our commitment to customer satisfaction. Please let we know if you have any other questions! durability and suitability for tactical use.
How can I place a custom order?
To place a custom order, please contact our sales team with your specifications. You can provide details about the design, materials, colors, sizes, and any other custom requirements you have.
What is the minimum order quantity (MoQ) for custom products?
We have a large inventory of in-stock items and can ship quickly without quantity limit after placed the order. The MOQ is 300 pcs if you need customized products.
How long does it usually take to make samples?
The timing for samples depends on the style. Samples from our collection can be ready in 7 days, while OEM styles with your design usually take about 2 weeks.
How long does it take to produce and deliver custom orders?
We can deliver products quickly for 30-40 days for new orders and 30 days for reorder. We are always flexible if there is any special requirement with a shorter delivery date.
Can I get a sample before placing a bulk order?
Yes, we offer samples for you to evaluate before committing to a bulk order. Contact us to discuss the sample process and any associated costs.
Can I return or exchange a product?
Yes, we offer return and exchange options. Please first contact with us by email or whatsapp etc. method, if have any problem.
What sets LUPU apart from other tactical gear suppliers?
LUPU tactical gear boasts over 25 years of manufacturing experience and is renowned for its extensive customization options, high-quality materials, efficient production capabilities, and exceptional customer service, while also providing one-stop solutions. Our large workforce ensures timely delivery of high-quality products.
Where are your production facilities located?
Our production facilities are located in the Guangzhou China. This allows us to efficiently manage production and meet the demands of our global customers.
What certifications and quality standards do your products meet?
Our products meet various industry standards and certifications, including ISO quality management certifications and specific tactical gear standards. We also hold numerous product patents and quality certificates.
How can I become a distributor or partner with LUPU?
To become a distributor or partner, please contact us with your business details and objectives. We will guide you through the process and discuss the opportunities for collaboration
What shipping options do you offer?
We partner with major shipping companies like DHL, UPS, and FedEx to offer reliable and fast shipping options. We can accommodate various shipping needs, including express and bulk shipments.
Do you ship internationally?
Yes, we ship our products worldwide. We have extensive experience in handling international shipments and can ensure your order arrives safely and on time.
What should I do if I receive a defective product?
If you receive a defective product, please get in touch with our customer service team immediately. We will arrange a replacement or provide a suitable solution to ensure your satisfaction.
How can I track my order?
Once your order is shipped, we will provide you with a tracking number and instructions on how to track your shipment online.
What kind of after-sales support do you provide?
Our dedicated after-sales support team is available to assist you with any issues or questions you may have. We aim to provide prompt and effective solutions to ensure your complete satisfaction.